At FileO, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your information when you use our services.
This policy applies to all services offered by FileO, including our website, desktop applications, mobile applications, and API services (collectively referred to as the "Services").
2.1 Information You Provide
- Account information (name, email, password)
- Profile information (profile picture, job title, company)
- Payment information (processed securely by our payment providers)
- Files and documents you upload
- Communication preferences
- Customer support communications
2.2 Automatically Collected Information
- Device information (type, operating system, browser)
- IP address and location data
- Usage patterns and preferences
- Performance and error data
- Access times and duration
2.3 AI Processing Data
- Document content for analysis
- Search queries and patterns
- AI interaction history
- Generated summaries and insights
3.1 Service Provision
- Provide and maintain our Services
- Process and complete transactions
- Manage your account and preferences
- Provide customer support
- Send service updates and notifications
3.2 Service Improvement
- Analyze usage patterns and trends
- Debug and optimize performance
- Develop new features and services
- Improve AI algorithms and accuracy
- Conduct research and analysis
3.3 Security and Protection
- Prevent fraud and abuse
- Protect user security
- Monitor and enforce compliance
- Respond to legal requests
4.1 Data Storage
- Data stored in secure cloud facilities
- Regular backups and redundancy
- Geographic data distribution
- Encryption at rest and in transit
4.2 Security Measures
- SSL/TLS encryption for all data transfers
- Regular security audits and assessments
- Access control and authentication
- Monitoring and threat detection
- Security incident response plan
5.1 Third-Party Service Providers
We may share data with trusted service providers for:
- Payment processing
- Cloud storage
- Analytics
- Customer support
- Email communications
5.2 Legal Requirements
We may disclose information when:
- Required by law
- To protect our rights
- To prevent fraud or abuse
- In response to legal requests
6.1 Access and Control
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request data deletion
- Export your data
- Restrict processing
- Object to processing
6.2 Data Retention
- Active accounts: Data retained while account is active
- Deleted accounts: 30-day retention period
- Backup retention: Up to 90 days
- Usage logs: 12 months
7.1 Cookie Usage
We use the following types of cookies:
- Essential cookies for service functionality
- Analytics cookies for performance monitoring
- Preference cookies for user settings
- Authentication cookies for security
7.2 Tracking Technologies
- Web beacons for email tracking
- Analytics tools for usage analysis
- Session replay for UX improvement
- Error tracking for stability
Our Services are not intended for children under 18. We don't knowingly collect or maintain information from persons under 18 years of age.
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
We may update this Privacy Policy periodically. We will notify you of any material changes via email or through our Services.
For privacy-related inquiries, please contact:
Privacy Officer
Appwizards
Indore, Madhya Pradesh
India
Email: privacy@appwizards.in
FileO's privacy policy is designed to protect your data while providing transparent information about our practices. We collect only essential information needed to provide our services, including account details, usage data, and uploaded files. All data is encrypted using industry-standard protocols, and we employ strict security measures to protect your information.
Our AI-powered features process your documents solely to provide analysis, summaries, and insights. This processing is performed securely, and we never share your document contents with third parties. You maintain full control over your data, including the ability to delete it at any time.
For free plan users, we maintain basic usage limits (200MB storage, 10 files per day at 10MB each) while ensuring the same level of privacy protection as premium users. Your data is stored in secure cloud facilities with regular backups, and we maintain a 30-day retention policy for deleted accounts.
We use essential cookies for service functionality and analytics to improve our platform. You can control cookie preferences through your browser settings. Our tracking is limited to service improvement and security monitoring, never for advertising purposes.
In terms of data sharing, we only work with trusted service providers necessary for our operations (payment processing, cloud storage, etc.). These providers are bound by strict confidentiality agreements. We do not sell your data or share it for marketing purposes.
For security, we implement multiple layers of protection:
- End-to-end encryption for file transfers
- Secure cloud storage with regular security audits
- Access controls and authentication measures
- Regular security updates and monitoring
- Incident response procedures
We comply with international data protection standards and maintain transparency in our operations. While our servers are primarily located in India, we ensure appropriate safeguards for any international data transfers. We're committed to protecting user privacy while providing efficient file management and AI-powered analysis services.
For any concerns about your privacy or data handling, our dedicated privacy team is available at privacy@appwizards.in. We take all privacy inquiries seriously and aim to respond within 48 hours. Regular updates to this policy ensure we maintain current best practices in data protection and privacy.
Key Commitments:
- Transparency in data collection and use
- Strong security measures and regular audits
- User control over their data
- No data selling or unauthorized sharing
- Regular policy updates and notifications
- Prompt response to privacy concerns
- Compliance with data protection laws
By using FileO, you acknowledge that you have read, understood, and agree to this Privacy Policy. We encourage you to review this policy periodically as it may be updated to reflect our evolving practices and legal requirements.